Cross Organizational Benefits to CX and EX Post Covid

A talk by Blake Godwin
Client Savvy

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About this talk

Recently SMPS interviewed over 400 C-level executives in the A/E/C space, and learned that they believe Client Experience will be the number one reason why clients choose you by 2021, not price. Client and Employee Experience Management is the key to differentiation and better business outcomes for our industry. It is an operational discipline, not a one-year initiative and every interaction you have with your clients and employees can impact your firm in a positive or negative way. In this session we will cover what CX and EX actually are and how each silo and division of your firm benefits from formalizing CX and EX. You will learn who is impacted and how to quantify the impacts, and begin to understand how much time and money you should be investing into this strategy. We will cover industry statistics regarding the firms who are already doing this, as well as industry stats for those who aren’t. You will also learn how leveraging this approach will prepare you and your firm for any future economic challenges we may face. This will be a fun and interactive session with involvement from attendees.

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